FAQs

Here’s some of our most frequently asked questions

How our services work

You have definitely come to the right place! We would love to hear from you either by phone, email or our “Request your free quote” form.

We will discuss your requirements with you, we always recommend a face to face meeting and viewing of the property if this is possible. However if you do not live locally then we can either arrange to meet a family friend that’s local, alternatively if the estate is being managed by a solicitor or estate agent then we are happy to collect keys. Viewing a property ensures the most accurate quotation for a clearance (and deep clean if requested,) it also allows us to assess other important factors such as vehicular access, property layout and condition. If this is not possible then we would ask that you supply us with as many detailed photos and information as possible. Once the viewing has taken place then we will be happy to submit a “fixed price” quotation to you, normally via email so that you have it in writing.

A 50% deposit is required to confirm the booking and to secure a date for the clearance to commence. Don’t worry, we will issue you with a complete invoice showing the deposit payment as proof of your payment. The remaining balance is due immediately after the clearance has been completed. We accept Bank Transfer and all major Debit / Credit Cards. However, we cannot accept cheques.

Accreditations and experience

Yes! We carry Public Liability insurance up to £5,000,000 as well as Employers Liability insurance for all of our team.

Most definitely! We hold a Certificate of Registration under the Waste (England and Wales) Regulations act 2011   We would strongly advise that all potential clients ask to see a copy of this certificate when approaching any Clearance or Waste related organisation.   A copy of our registration can be found on the Environment Agency website below.

All of our staff are scrutinised and vetted before joining Clear A Space, this includes a satisfactory completion of a DBS (Disclosure and Barring Service) check.

 

Throughout most clearance’s either Ray or Laura (Company Directors) are on site from start to finish, they conduct every “private document and valuables search” personally, ensuring the upmost scrutiny and compliance of their team at any one time. All clearances are carried out with a Project Manager in place on the rare occasion Ray or Laura cannot be there personally.

Responsible Clearances

Recycling and reuse rates vary from one clearance to the next. However, we are happy to say that we have maintained above 90% as a mean average.

Absolutely not!

 

All items are segregated into categories at our storage facility.

 

Reuse             Donations                 Recycling                  Disposal

 

Any items that are sent for disposal are mechanically screened at our partnered Recycling facility before being sent to an “Energy from Waste” plant. Meaning that their safe disposal is carried out via incineration, contributing towards producing much needed power for the UK’s nation grid system.

 

We are proud to be a Zero to landfill company!

Still need help? Don’t hesitate to call the team, we’d love to hear from you.

Environmental Agency Registered Waste Carrier